Payment Policy

Last Updated: July 17, 2026

This Payment Policy explains how payments, pricing, custom-order approvals, cancellations, and refunds are handled for purchases made through MZIHO.

1. Prices and Currency

  • All prices on mziho.com are shown in USD unless stated otherwise.
  • Product prices may vary based on selected size, material, finish, attachment, packaging, quantity, and other custom options.
  • Prices and promotional offers may change before an order is placed. Once an order is confirmed, the applicable price is shown in your order confirmation.

2. Payment Methods

  • Available payment methods are displayed securely at checkout.
  • Payment information is processed by Shopify and its approved payment providers. MZIHO does not store complete card details.
  • We may contact you if a payment cannot be authorized, an order requires verification, or pricing information needs clarification.

3. Payment for Custom Orders

  • Custom products are made specifically for your order. Full payment is required before we prepare and send your digital artwork proof.
  • Production begins only after you approve the final digital proof.
  • Please review spelling, dates, artwork, colors, and specifications carefully before approving the proof.
  • For larger quantities or special requirements, contact support@mziho.com for a custom quote.

4. Order Changes and Cancellations

  • You may request changes or cancellation before approving the final artwork proof.
  • If you cancel before approving the final artwork proof and production has not started, you are eligible for a full refund.
  • After proof approval but before production begins, cancellation may still be possible; however, design, setup, mold, or other costs already incurred may be deducted where applicable.
  • Once production has started, custom orders cannot be cancelled or refunded because of a change of mind, budget changes, or errors shown on the approved proof.

5. Custom Products: Returns, Refunds, and Remakes

Because every MZIHO product is custom-made, we do not accept general returns or exchanges and do not provide refunds for a change of mind after production has started. This does not affect remedies for qualifying production or delivery problems.

If there is a factory error, incorrect item, shortage, shipping damage, or a serious quality issue, contact us within 7 calendar days of delivery with your order number and clear photos or videos.

  • We will review the issue against the approved digital proof and the order specifications.
  • Depending on the nature and extent of a qualifying issue, we may offer a remake, replacement, partial refund, or full refund.
  • Minor variations in color, metal texture, handmade finishing, or details clearly shown in the approved proof are not considered defects.
  • Customer-supplied errors that appeared in the approved proof are not eligible for cancellation, return, exchange, or refund after production has started.
  • Approved refunds are returned to the original payment method within approximately 5–10 business days after the final resolution.

For full details, please review our Return & Refund Policy.

6. Shipping, Duties, and Delivery

  • MZIHO offers free worldwide shipping.
  • MZIHO covers applicable customs duties and import charges under our shipping arrangement.
  • Standard production usually takes 10–15 business days after proof approval. Complex, large-volume, or special orders may require 15–25 business days.
  • After dispatch, delivery normally takes approximately 7–15 business days depending on the destination.
  • Customers should allow around one month from proof approval to delivery whenever possible.
  • Rush shipping may be available upon request. Please leave a note with your order or email us; additional rush shipping costs are quoted by destination and are often around USD $60.

Delivery times are estimates only and are not guaranteed. Customs clearance, carrier delays, weather, holidays, peak seasons, and other events beyond our reasonable control may affect delivery times.

For full details, please review our Shipping Guide.

7. Chargebacks and Payment Disputes

If you have any concern about your order, please contact us first at support@mziho.com. We will review your order details, proof approval, production status, and delivery information to work toward a fair solution.

8. Contact Us

MZIHO
Email: support@mziho.com
Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AO