Yes. Custom orders start at 25 pieces per design, unless the product page says otherwise. If you need a quantity that isn't listed, choose Custom on the product page and we'll send you a quote.

The unit price falls as the quantity rises, and the product page shows the price for the quantity you have selected before you add anything to your cart.

Everything happens on the product page. Choose your size, finish, attachment and packaging, upload your artwork, and check out — you see the final price before you pay, with no enquiry step in between.

After payment we send you a free digital proof. Production only starts once you approve it.

Before you approve the final proof: cancel for a full refund.

After proof approval, before production begins: cancellation may still be possible. Design, tooling, mould or setup costs already incurred may be deducted where applicable.

Once production has started: custom orders cannot be cancelled, returned or refunded for a change of mind, a budget change, a customer-requested change, or an error that was visible on the approved proof.

Email support@mziho.com with the product, quantity and the date you need it by. Larger-volume quotes are handled by email.

Custom pins in soft enamel, hard enamel, die struck, 3D cast, printed epoxy dome and acrylic. Plus medals and medallions, challenge coins, patches and keychains — each with its own product page and its own online pricing.

That is what the proof is for — production only begins after you approve it, and if the finished product differs materially from the approved proof we will review the order and normally offer a remake or a refund.

Some variation is normal and is not treated as a defect: slight colour variation, metal texture variation, small air bubbles, and the ordinary variation inherent to a handmade process.

Optional finishes such as glitter, glow-in-the-dark, gemstones, cut-outs and backstamps carry a small per-piece surcharge, as does upgraded packaging. Each one shows its own price on the product page as you select it, so the total never changes after checkout.

There is no mould fee and no setup fee.

No. Artwork preparation and the digital proof are free, and there is no setup or mould fee on top of the price you see online.

As many as you need. Revisions before proof approval are unlimited and free — production does not start until you are happy.

Upload your file directly on the product page. We accept AI, EPS, PDF, SVG, PNG, JPG, JPEG, GIF, BMP and TIF.

If you have a vector file (AI, EPS, PDF or SVG), send that one — it redraws cleanly at any size, so fine lines and small text survive being struck into metal. If all you have is a photo or a screenshot, send it anyway: as long as it is clear enough to read, we will redraw it for you and show you the result on your proof before anything is made.

Send what you have — a sketch, a reference photo, or a description — to support@mziho.com, along with the product and quantity. We will turn it into a proof for you to react to.

Production: usually 10–15 business days after you approve the final digital proof. Complex, large-volume or special orders take 15–25 business days.

Delivery: normally 7–15 business days after dispatch, depending on destination.

Allow around one month from proof approval to delivery. These are estimates, not guarantees — customs, carriers, weather, holidays and peak seasons can affect them.

Yes — free worldwide shipping on custom orders. Specific conditions are set out in our shipping policy.

No. MZIHO covers applicable customs duties and import charges under our shipping arrangement. You will not normally be asked to pay additional import charges on a standard delivery.

Rush shipping may be available on request. Leave a note with your order or email support@mziho.com. The cost is quoted by destination and is often around USD $60.

Yes — tracking is emailed to you once the order has shipped. Tracking updates can take 1–3 business days to start appearing after dispatch, which is normal.

Contact us as soon as possible at support@mziho.com. Providing a complete and accurate delivery address is the customer's responsibility, so the sooner we hear, the more likely we can still correct it.

Contact us within 7 calendar days of delivery at support@mziho.com. Include your order number and clear photos or videos showing the issue.

For shipping damage specifically, keep the original outer packaging and send photos within 48 hours where possible.

Please do not return anything before you have received return instructions from us.

Depending on the issue and how many pieces are affected, we may offer a remake, a replacement, a partial refund or a full refund. If the finished product differs materially from the approved final proof, we will normally offer an appropriate remake or refund.

Approved refunds go back to the original payment method. Banks and payment providers typically take around 5–10 business days to post it.

No. Minor colour variation, metal texture variation, small air bubbles and the normal variation of a handmade process are not treated as defects when they are disclosed or inherent to the process you selected.

A material difference from your approved proof is a different matter — tell us and we will review it.