Frequently Asked Questions

MZIHO creates custom medals, lapel pins, challenge coins, patches, and keychains for brands, schools, clubs, teams, events, organizations, artists, and personal projects.

Choose your product, select the available custom options, upload your artwork or reference image, and place your order online. After payment, we will prepare a digital proof for your review.

Please provide your artwork, preferred size, quantity, colors, finish, attachment, packaging requirements, delivery address, and required delivery date. Complete information helps us prepare your order accurately.

The standard minimum order quantity is 20 pieces per design, unless otherwise stated on the product page.

The minimum generally applies to each individual design. If you need several designs or color variations, contact us so we can confirm the quantity requirements.

Pricing depends on the product, size, quantity, material, finish, attachment, packaging, artwork complexity, and other selected options.

Yes. For larger quantities, unusual specifications, special packaging, or projects not covered by the online options, email support@mziho.com.

Yes. Send us your previous order number or approved artwork. We will check the specifications, tooling, current pricing, and production availability before confirming the reorder.

Send the best file you have. Vector files such as AI, EPS, SVG, or editable PDF are preferred, but high-resolution PNG, JPG, PSD, logos, sketches, and reference images may also be used.

You can upload a sketch, logo, photograph, or reference image. Our team will review it and prepare a production-ready digital proof based on your selected product and process.

Yes. Every custom order includes a free digital proof before production begins.

Digital proofs are normally prepared within approximately 1–3 business days after payment and receipt of the required artwork and order information.

Yes. Revisions are included before final approval. Production will not begin until you approve the final digital proof.

Please check all important details, including:

• Spelling, names, numbers and dates
• Size, shape and artwork placement
• Colors and metal finish
• Front and back details
• Attachment and packaging
• Quantity and other specifications

Pantone references can help guide color matching, but screens, lighting, metal finishes, materials, and production methods may cause minor differences. Small color and finishing variations are normal in custom manufacturing.

Contact us immediately. Changes may still be possible if production has not started, but completed design, tooling, setup, or material costs may apply. Once production begins, changes normally cannot be made.

You must own the artwork or have permission to use it. MZIHO may refuse artwork that appears unlawful or likely to infringe another party’s copyright, trademark, or other intellectual property rights.

• Soft enamel: raised metal lines with recessed colors and a textured finish.
• Hard enamel: a smooth, polished surface with a refined appearance.
• Die struck: an all-metal design without enamel color fills.
• Printed or photodome: suitable for gradients, photographs, and detailed artwork.
• Acrylic: lightweight and suitable for colorful illustrations.
• 3D cast: suitable for sculpted shapes, depth, and dimensional relief.

If you are uncertain, send us your artwork and we can recommend an appropriate process.

Many MZIHO products can follow the outline of your artwork. The available shape, thickness, cutouts, and dimensional details depend on the selected material and production process.

Available attachments depend on the product. Options may include pin backs, clasps, magnets, key rings, ribbons, chains, or other fittings. Confirm the selected attachment on your digital proof.

Packaging availability varies by product. If you need backing cards, presentation boxes, individual packaging, or event-ready packing, include the requirement with your order or request a custom quote.

Physical sampling is not a universal standard option. Contact us before ordering so we can confirm availability, cost, and additional production time for your specific product. Every custom order includes a digital proof.

Production begins only after full payment and final digital-proof approval.

Standard production normally takes approximately 10–15 business days after final proof approval. Complex artwork, special processes, large quantities, or special packaging may require approximately 15–25 business days.

Whenever possible, place your order at least one month before your event. Earlier ordering is recommended for complex designs, large quantities, holidays, and date-sensitive projects.

Expedited shipping may be available depending on the destination and carrier. It normally shortens transportation time only and does not guarantee faster production.

The additional express shipping charge is quoted separately and is often around USD $60, depending on the destination.

Yes. MZIHO ships custom medals, pins, coins, patches, and keychains worldwide.

Standard worldwide shipping is included for all orders, with no minimum purchase threshold. MZIHO also covers applicable import duties and customs charges under its shipping arrangement.

International delivery normally takes approximately 7–15 business days after dispatch. Actual timing depends on the destination, carrier, customs processing, weather, holidays, and other external conditions.

Yes. A shipping confirmation email with tracking details will be sent after your order has been dispatched.

Contact us as soon as possible. An address change may be possible before dispatch but cannot be guaranteed after the shipment has entered the carrier network.

Contact support@mziho.com with your order number and tracking information. We will assist with tracking and, where appropriate, communicate with the carrier about a claim.

Prices are displayed in US dollars unless otherwise stated.

Available payment methods are displayed securely during Shopify checkout. Availability may vary by country, device, and checkout configuration.

Payments are processed through Shopify and its approved payment providers. MZIHO does not store your complete card details.

Full payment is required before we prepare and send the digital artwork proof.

Yes. You may cancel for a full refund before approving the final digital proof, provided production has not started.

Cancellation may still be possible if production has not started. Completed artwork, tooling, setup, or material costs may be deducted from the refund.

No. Because every product is made specifically for your order, cancellations and change-of-mind refunds are not available once production has started.

Custom products cannot generally be returned or exchanged after production begins because they are made specifically for the customer.

Contact us within 7 calendar days of delivery. Include your order number, a description of the problem, and clear photos or videos of the products and packaging.

For verified factory errors, incorrect items, shortages, serious quality issues, or shipping damage, MZIHO may provide a remake, replacement, partial refund, or full refund depending on the issue.

We will compare the finished item with the approved digital proof and order specifications. If the product materially differs from the approved proof, we will normally offer an appropriate remake or refund solution.

Minor differences in color, metal texture, handmade finishing, small air bubbles, lighting, or screen display are not automatically considered defects when they are normal for the selected production process.

Customer-supplied errors that were visible in the approved proof are not eligible for cancellation, return, exchange, or refund after production has started. Please review the final proof carefully.

Do not return anything before receiving instructions from MZIHO. Contact support first and keep the original packaging, especially when reporting shipping damage.

Approved refunds are returned to the original payment method. Banks and payment providers normally require approximately 5–10 business days to process the refund.

Email support@mziho.com with your order number, artwork, question, or supporting photos. Including the order number will help us review an existing order faster.