Privacy Policy

1Information We Collect

Information You Provide

• Contact details: your name, email address, phone number, shipping address and billing address.
• Order information: products selected, quantity, customization choices, order notes, delivery preferences and communications with us.
• Artwork and customization files: logos, images, text, designs, specifications and other files you upload for custom products.
• Account information: login details and account preferences, if you create an account.
• Payment information: payments are processed through secure checkout and payment service providers. We do not store full payment card numbers.

Information Collected Automatically

• Device, browser, IP address, language and approximate location information.
• Pages visited, products viewed, referring pages and interactions with our website.
• Cookie and similar technology data used for essential site functions, analytics, security and, where enabled, marketing.

2How We Use Your Information

• Process payments, confirm orders and provide customer support.
• Prepare digital proofs, produce custom products, perform quality checks and arrange delivery.
• Communicate about your order, artwork approval, production progress, shipping and service requests.
• Prevent fraud, protect our website and comply with legal, tax and accounting obligations.
• Improve our products, website experience and customer service.
• Send marketing communications when permitted by law or when you have given consent. You may unsubscribe at any time.

Artwork and design files are used to quote, proof, produce and support your custom order. We will not use your custom artwork for marketing or public display without your permission, except where required by law or reasonably necessary to resolve a dispute.

3Legal Bases for Processing

Where UK or EU data protection law applies, we rely on the following legal bases:

• Contract: to quote, proof, produce, deliver and support the orders you place with us.
• Legal obligation: to keep tax, accounting and other records required by law.
• Legitimate interests: to keep our website secure, prevent fraud, understand how the site is used and improve our service, balanced against your rights.
• Consent: for marketing emails and non-essential cookies where consent is required. You can withdraw consent at any time.

4How We Share Information

We share relevant information only when needed to operate our business, including with:

• Store and technology providers: Shopify, hosting providers, email providers, security tools and customer-service platforms.
• Payment providers: secure payment processors that handle checkout transactions.
• Production and fulfillment partners: teams involved in preparing proofs, manufacturing, quality control, packing and delivery.
• Shipping and customs providers: carriers, logistics providers and customs-related services where needed to deliver your order.
• Analytics and advertising providers: only where such tools are enabled and used in line with applicable cookie and privacy requirements.
• Legal authorities: when required by law or court order, or to protect the rights, safety and property of MZIHO, our customers or others.

We do not sell your personal information for money. Where applicable law treats certain advertising-related cookie sharing as a "sale" or "sharing", you may use the available cookie controls or contact us for assistance.

5Cookies and Similar Technologies

• Essential cookies: to operate the website, shopping cart, checkout, security and account functions.
• Preference cookies: to remember settings such as language, region and saved preferences.
• Analytics cookies: to understand how visitors use our website and improve performance.
• Marketing cookies: to measure advertising performance and show relevant advertising where enabled.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect website functionality.

6Data Retention

We keep personal information only as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, prevent fraud and comply with legal, tax, accounting and regulatory obligations.

Custom artwork and order files may be kept for a reasonable period to support reorders, proof history, quality review and customer service, unless deletion is required by applicable law.

7Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and operational retention requirements.
• Object to or restrict certain processing activities.
• Request a portable copy of your information where applicable.
• Opt out of marketing emails at any time using the unsubscribe link or by contacting us.
• Complain to a data protection authority. In the UK this is the Information Commissioner's Office (ICO); elsewhere, your local authority.

To make a privacy request, email support@mziho.com. We may need to verify your identity before responding, to protect your information.

8International Data Transfers

MZIHO serves customers worldwide. Your information may be processed in countries other than the one where you live, including where our service, production, fulfillment, payment or technology providers operate. Where required, we use reasonable safeguards designed to protect personal information during such transfers.

9Data Security

We use reasonable administrative, technical and organizational measures to protect personal information, including secure checkout services and access controls. However, no online transmission or storage method can be guaranteed to be completely secure.

10Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11Related Order Policies

How we handle custom orders, production timing, delivery estimates, payments, cancellations, refunds, remakes and shipping issues is explained in our related policies:

• Shipping Guide
• Return & Refund Policy
• Payment Policy
• Terms & Conditions

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted means you acknowledge the updated policy.