Last updated: July 14, 2026
MZIHO ("MZIHO," "we," "us," or "our") respects your privacy and is committed
to handling your personal information responsibly. This Privacy Policy explains
how we collect, use, store, and share information when you visit
www.mziho.com, contact us, or place an order.
1. Information We Collect
Information You Provide
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Contact details: Your name, email address, phone number, shipping address, and billing address.
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Order information: Products selected, quantity, customization choices, order notes, delivery preferences, and communications with us.
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Artwork and customization files: Logos, images, text, designs, specifications, and other files you upload for custom products.
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Account information: Login details and account preferences, if you create an account.
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Payment information: Payments are processed through secure checkout and payment service providers. We do not intentionally store full payment card numbers.
Information Collected Automatically
- Device, browser, IP address, language, and approximate location information.
- Pages visited, products viewed, referring pages, and interactions with our website.
- Cookie and similar technology data used for essential site functions, analytics, security, and, where enabled, marketing.
2. How We Use Your Information
We use personal information to:
- Process payments, confirm orders, and provide customer support.
- Prepare digital proofs, produce custom products, perform quality checks, and arrange delivery.
- Communicate about your order, artwork approval, production progress, shipping, and service requests.
- Prevent fraud, protect our website, and comply with legal, tax, and accounting obligations.
- Improve our products, website experience, and customer service.
- Send marketing communications when permitted by law or when you have provided consent. You may unsubscribe at any time.
Artwork and design files are used to quote, proof, produce, and support your
custom order. We will not use your custom artwork for marketing or public display
without your permission, except where required by law or reasonably necessary to
resolve a dispute.
3. How We Share Information
We may share relevant information only when needed to operate our business, including with:
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Store and technology providers: Shopify, hosting providers, email providers, security tools, and customer-service platforms.
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Payment providers: Secure payment processors that handle checkout transactions.
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Production and fulfillment partners: Teams involved in preparing proofs, manufacturing, quality control, packing, and delivery.
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Shipping and customs providers: Carriers, logistics providers, and customs-related services where needed to deliver your order.
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Analytics and advertising providers: Only where such tools are enabled and used in accordance with applicable cookie and privacy requirements.
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Legal authorities: When required by law, court order, or to protect the rights, safety, and property of MZIHO, our customers, or others.
We do not sell your personal information for money. Where applicable law treats
certain advertising-related cookie sharing as a "sale" or "sharing," you may use
available cookie controls or contact us for assistance.
4. Cookies and Similar Technologies
We use cookies and similar technologies for the following purposes:
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Essential cookies: To operate the website, shopping cart, checkout, security, and account functions.
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Preference cookies: To remember settings such as language, region, and saved preferences.
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Analytics cookies: To understand how visitors use our website and improve performance.
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Marketing cookies: To measure advertising performance and show relevant advertising where enabled.
You can manage cookies through your browser settings and, where available, through
our cookie consent tools. Disabling certain cookies may affect website functionality.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill
orders, provide support, maintain business records, resolve disputes, prevent fraud,
and comply with legal, tax, accounting, and regulatory obligations.
Custom artwork and order files may be retained for a reasonable period to support
reorders, proof history, quality review, and customer service, unless deletion is
required by applicable law.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to legal and operational retention requirements.
- Object to or restrict certain processing activities.
- Request a portable copy of your information where applicable.
- Opt out of marketing emails at any time by using the unsubscribe link or contacting us.
- Raise a complaint with the relevant data protection authority in your location.
To make a privacy request, email
support@mziho.com. We may need to verify
your identity before responding to protect your information.
7. International Data Transfers
MZIHO serves customers internationally. Your information may be processed in
countries other than the country where you live, including where our service,
production, fulfillment, payment, or technology providers operate. When required,
we use reasonable safeguards designed to protect personal information during such
transfers.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect
personal information, including secure checkout services and access controls.
However, no online transmission or storage method can be guaranteed to be completely secure.
9. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect
personal information from children. If you believe a child has provided personal
information to us, please contact us so we can take appropriate action.
10. Related Order Policies
Our handling of custom orders, production timing, delivery estimates, cancellations,
refunds, remakes, and shipping issues is explained in our related policies:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on
this page with an updated revision date. Continued use of our website after changes
are posted means you acknowledge the updated policy.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
MZIHO
Email: support@mziho.com
Address: 7 Copperfield Rd, Coventry CV2 4AO, United Kingdom
