Shipping Guide

1Worldwide Shipping

We ship custom medals, pins, coins, patches and keychains worldwide.

Please provide a complete and accurate shipping address, including postal code and phone number, to help avoid delivery delays.

2Free Shipping and Duties

Standard shipping is free for all orders.

MZIHO covers applicable import duties and customs clearance fees for eligible shipments. There are no unexpected duty charges from us after your order is placed.

3Proof and Production Time

• Digital proof preparation: within 24 hours.
• Standard production: approximately 10-15 business days after final proof approval.
• Complex artwork, larger quantities or special packaging: approximately 15-25 business days.

Production begins only after you approve the final artwork proof.

4Shipping Transit Time

After production is complete, international delivery usually takes 7-15 business days.

Actual delivery time depends on the destination, carrier service and customs processing.

5Need Your Order Faster?

Please add your requested delivery date in the order notes or contact us before ordering.

Where available, we can quote an expedited shipping option based on your destination. The additional express shipping cost is typically around USD 60, but the final amount depends on the delivery address and carrier quote.

Expedited shipping shortens transit time only and does not guarantee faster production.

6Tracking Your Order

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

You can also check the latest status on our Track My Order page. If you need help locating your tracking information, contact support@mziho.com.

7Important Delivery Information

Delivery times are estimates only and are not guaranteed. Customs clearance, carrier delays, weather, holidays, peak seasons, and other events beyond our reasonable control may affect delivery times.

If a shipment is delayed or appears to be lost, please contact us. We will assist with tracking and carrier claims. This policy does not affect your rights in cases where the delay is caused by our own production or shipping error.

8Damaged, Incorrect or Missing Items

Please contact us within 7 days of delivery and include your order number, clear photos of the item and packaging, and a short description of the issue.

For verified production errors, incorrect items, shortages or transit damage, we will review the case and provide an appropriate solution, such as a remake, replacement or refund where applicable. See our Return & Refund Policy for details.