Our Errors: Wrong or missing items qualify for a full or partial refund.
Faulty Products: Refund, replacement, or repair for confirmed manufacturing defects.
📦 Return Eligibility
1) Product Defects
Eligible for return or replacement within 30 days of delivery.
Please contact us within 30 days of delivery and provide:
Your order number, and
Clear photos/videos showing the issue.
2) Shipping Damage
Report damage within 30 days of delivery.
Keep outer packaging and provide photos of both the box and the item.
3) Wrong Items / Change of Mind
Wrong item received: contact us immediately with order details and photos.
Change of mind: accepted within 30 days of delivery if the item is
unused, unwashed, and in original packaging with all accessories.
⚠️ Note: Returns are accepted within 30 days of delivery.
Non-defective returns must be unused and in resellable condition with original packaging.
Return method: By mail only.
🚚 Return Shipping Costs
Approved returns are free for customers — we provide a prepaid return label or cover postage.
Original shipping fees are non-refundable.
Return Process Timeline
Action
Timeframe
Notify us about a defect or damage
Within 30 days of delivery
Return eligibility window
30 days from the date of delivery
Refund processing
5–10 business days after we receive and inspect the return
Replacement shipping
After defect confirmation
Non-Returnable Items
Items damaged due to misuse or modification
Products without valid proof of purchase
Opened, used, or non-defective items not in original condition (except for wrong shipments)
