Return & Refund Policy

Refund, Remake and Cancellation Policy

Every MZIHO item is made to order. We provide a digital proof before production so you can review the design, spelling, colors and details. Please check your final proof carefully before approval.

Policy At A Glance

Situation
How We Handle It
Change of mind after production starts
Refunds, returns and exchanges are not available once production has started.
Cancellation before final proof approval
You may cancel for a full refund before approving the final digital proof.
Cancellation after proof approval but before production
Cancellation may still be possible. Any completed design, tooling or setup costs may be deducted from the refund.
Factory error, wrong item or serious quality issue
We will offer a free remake or a partial or full refund based on the issue and the affected quantity.
Item differs materially from the approved proof
We will review the order and normally offer a remake or refund when the finished item materially differs from the approved final proof.
Damage, missing items or shipping errors
Contact us within 7 calendar days of delivery with your order number and clear photos or video evidence.
Minor production variation
Minor color variation, metal texture variation, small air bubbles or normal handmade-process variation are not considered defects when disclosed or inherent to the selected process.

Cancellation Terms

  1. Before final proof approval, you may cancel your order and receive a full refund.
  2. After final proof approval but before production begins, cancellation may be accepted, less any completed design, tooling or setup costs.
  3. Once production begins, custom orders cannot be cancelled due to change of mind, budget changes, spelling errors approved in the final proof, or other customer-requested changes.

How To Request A Refund Or Remake

  1. Contact us within 7 calendar days after delivery.
  2. Include your order number, a short explanation and clear photos or videos of the issue.
  3. For shipping damage, keep the original outer packaging and send photos within 48 hours when possible.
  4. Do not return any item before receiving return instructions from MZIHO.
  5. Once a refund is approved, it is issued to the original payment method. Banks and payment providers may take 5 to 10 business days to process the refund.
This policy does not affect any consumer rights that cannot be excluded under applicable law. We review each quality claim fairly and will work with you toward the most reasonable solution.

Need Help With An Order?

Email support@mziho.com with your order number and photos or videos of the issue. Our team will review the details and advise the next step.